Monday, April 21, 2014

Asian Eyes' USA Tale - Return Policy

          In USA, return policy is widely acceptable practice. Once I was in Walmart in Round Rock, Texas during one of my numerous trip there and overheard a heated conversation. At the refund counter, a salesclerk had listened patiently to the complaints of a disgruntled customer for quite some time. Finally, as she went on and on about her dissatisfaction with a purchase she had made, he politely interrupted her.

        "Ma'am, suppose we refund your money, send you another one for free, close the store, and have the manager shot. Would that be satisfactory?"

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